Welcome to Partsun.com | FAQ

Warranty Terms

Dear Customer:

We very much appreciate your support on our products!

To protect your own rights and interests, please read the following terms carefully:

1. General terms:

● All the products we supplied are with warranty for 12 months since the package shipped out.

● Please contact our sales rep with the details of problems once you got any problem. Video or clear images & detailed description of the problem would be necessary for better understanding and got things fixed fast or include replacements for you in time.

● All the defective items have to reach us in 12 months.

● Besides, we are not responsible for any damage during installation or defective caused by the personal factor.

● All the products with physical damage will be void of warranty.

● All the products will be exchanged for the good ones and shipped to you together with your next order.

2. Warranty Exceptions:

● Over 12 months warranty after package shipping out;

● Products with obvious physical damage, such as cable tear, glass broken, glass scratch, paint off, or display damaged;

● Products were damaged during assembling or disassembling;

● Products not from us (We have complete marking system with our own products, you can ask our salesman for more details;)

3. Returning Policy:

● Products must be returned in the same condition as be shipped, or at least safe enough packing method, to avoid any damage during delivery;

● All products have to be with our sign or stamp or QR code which is very important evidence for warranty (To avoid any waste of time for you, cause products not from us are out of warranty); If you dont know how to distinguish, please contact our salesman for details.

● Any non-Partsun products will be returned or destroyed.

● DOA (Dead on Arrival):

If you find the package unusual delivered, damaged or somebody opened it before you sign for, please kindly make a note in advance and report it to our sales as soon as possible, meanwhile, please show us the detailed pictures of the outer box and the inside boxes situation of products. Your cooperation will highly be appreciated and helpful for us to solve the problem and reduce the loss for you.

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